Front Desk Host- Overnight

Basecamp Tahoe City is looking for a full-time Overnight Front Desk Host (Night Auditor) to join our team!

About us: we're built for exploring. Our truly unique and quirky design creates a casual and fun experience for our guests. We have smores, bunkbeds, and awesome suggestions for our guests to get outside for an authentic Tahoe experience. If you're looking to be an ambassador of Tahoe who helps host travelers to our area, check us out at our website.

The Front Desk is the center of most guest contact at the hotel, and so this position works with all departments, and even encompasses some food and beverage handling (we're happy to train). This position includes concierge duties, and often requires problem solving with tact and sincerity in order to address guest issues.

As our Overnight Front Desk Host (Night Auditor), this team member works independently and is the primary resource for all guests after hours. Being able to comfortably work the overnight 11pm to 7am schedule is required.

BENEFITS include a Dental insurance plan, Commuter Benefits, 401K and Paid Sick Time.

Essential Duties and Responsibilities

Assist with all incoming phone calls. Help guests with making and modifying new reservations.
Warmly welcome and check-in guests, offering information about the hotel, amenities, and restaurants/things to do in the area.
Assist guests with check-out, practicing proper billing and cash handling procedures.
Multi-task fluidly, and prioritize tasks in order to best meet guest and hotel needs.
Help set up for guest breakfast, reset our food and beverage spaces, and assist with thoroughly clean the kitchen and preparing for the next day.
Help respond to any guest issues during their stay, delivering amenities as needed and communicating appropriate requests to Housekeeping and Maintenance departments.
Communicate to Manager any guest or reservation issues that need follow-up.
Work in a safe manner and report any problems or safety hazards immediately.

Desired Skills/Qualifications
Previous customer related experience is preferable
Excellent communication skills
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position include but are not limited to the following:

Occasional standing and walking throughout shift
Occasional lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending stairs

Thanks for checking us out! Interested? Call, email, or drop by. We look forward to hearing from you. Basecamp Hotel is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO?

We are excited to announce Outpost Brewing Co. has started the brewing process! Their very first brews are on tap, so be sure to stop by the Beer Garden and check it out! Located right here at Basecamp, the Beer Garden is open year round and is the perfect spot to relax with family and friends and enjoy great house made food and craft beers. Seasonal events include Labor day BBQ, Summer Concert Series and Oktoberfest. Located in the Courtyard.

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