Rental Technician

Department: Rental Shop
Reports to: Rental Shop Manager
FLSA Status: Non-exempt
Job Status: Seasonal, Full Time or Part Time
Hours: 8:00 am to 5pm, hours vary Updated 3.8.2014
Job Summary: Responsible for outfitting all guests with rental equipment suitable for their needs and explaining safety features. =====================================================================
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Applicants must be 18 years of age.
Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
1. Provide all customers and employees with top quality customer service in all situations at all times
2. Promptly acknowledge and greet every guest that enters the store
3. Demonstrate expertise in product features and benefits of all retail items and rental fleet in the store
4. Determine guest needs by asking open ended questions and choosing the best equipment for them
5. Size the guest's foot and find the appropriate boot for them
6. Recommend proper ski and pole length (or boot or board length/sizing for snowboards) for ability, age and height and weight of guest
7. Maintain binding certification, ensure proper legal settings of bindings
8. Follow all binding manufacturers' mandated procedures with regards to binding adjustments
9. Ensure all rental contracts are accurately completed
10. Explain in detail to the guest the operation and safety features of their rental equipment
11. Understand and show proficiency in the RTP POS system
12. Check that the proper equipment is returned, check for damage
13. Ensure the guest is satisfied with their rental experience and thank them for their business when they are leaving the store
14. Maintain cleanliness standards of shop and proper storage of equipment
Competencies and Job Requirements:
1. Effective communication skills, oral & written
2. Strong sense of customer service & safety awareness
3. Able to understand and follow verbal and written instructions.
4. Have a neat & clean appearance in compliance with the company grooming standards
5. Punctual, able to report at scheduled start time
6. Work well as part of a team.
7. Able to work in a fast paced environment while maintaining a high level of accuracy and courtesy.
Education and Experience:
1. High School Diploma or GED
2. One to three months customer service or related experience and/or training; or equivalent combination of education and experience
1. Basic knowledge of hand tools.
2. Trained and knowledgeable of ski/snowboard equipment, binding and boot function and use.
3. Experience with a POS system
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools

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