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Repair Shop Supervisor

Department: Rental/Repair Shop
Reports to: Rental Shop Manager
FLSA Status: Non-exempt
Job Status: Seasonal FT
Hours: 7:30am to 5:30pm, varies Updated: 8.5.14
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Job Summary: Responsible for coordinating daily Rental/Repair Shop operations in a professional, courteous, and service-driven manner. Support, train and lead store staff to success, work as a team player.
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Applicants must be 18 years of age.
Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
1. Provide all customers and employees with top quality customer service in all situations at all times
2. Assist manager in supervising a team of 5-10 employees. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
3. Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
4. Enforce safety standards in accordance with company policies and procedures.
5. Fit and repair boots, skis, snowboards, and poles to customers satisfaction
6. Operate the cash register; it should be each employee's goal to use the register without error and to be consistently accurate in money handling.
7. Daily use and maintenance of ski tuning machinery
8. RTP Inventory Systems knowledge and responsible for keeping accurate inventory records
9. Creates process efficiencies and works with a sense of urgency
10. Suggests, demonstrates and adjusts demo ski equipment, as well as snowboards.
11. Supervises, train and occasionally uses specialized tuning equipment.
12. Performs all duties of Rental/Repair shop personnel as needed
Competencies and Job Requirements:
Required:
1. Able to communicate effectively in writing and verbally across all levels of the organization.
2. Excellent organizational and problem solving skills with the ability to handle multiple tasks.
3. Able to establish and maintain effective working relationships and interact with others
4. Working knowledge of computers including MS Office (Word, Excel, Outlook, Access)
5. Ability to define work in a fast paced environment while maintaining a high level of accuracy and courtesy.
Education and Experience:
Required:
1. High School Diploma or GED
2. Two years experience in Rental/Repair shop; or equivalent combination of education and experience
3. Basic knowledge of hand tools.
4. Trained and knowledgeable of ski/snowboard equipment, binding and boot function and use.
5. One year supervisory experience
Preferred
1. Bachelor's Degree
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Working Conditions:
Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools


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